FAQ
Can the pick be used for playing?
Yes, but most customers buy it as a keepsake or gift rather than for everyday playing.
Can you make a custom design?
Yes, just message us and we'll create a free preview before you order.
Which countries do you ship to?
We currently ship to the United States and Canada.
How long does shipping take?
Shipping usually takes 5–8 business days for the US, and 7–13 business days for Canada.
How long does engraving take to prepare?
Each order is made and engraved by hand after you place it, so please allow a short processing time before it ships — we'll keep you updated along the way.
What if I'm not happy with my order?
Reach out to us directly and we'll work with you to make it right — see our Refund Policy for full details.
Shipping
How long does shipping take?
All orders require 3–4 business days for production before shipping.
Delivery times are:
United States: 5–8 business days total
Canada: 7–13 business days total
Will I get a tracking number?
Yes, you will receive a tracking number after your order is shipped.
Which countries do you ship to?
We currently ship to the United States and Canada.
Personalization
How do I add personalization?
Simply enter your text or request in the personalization box when placing your order.
Can I see a preview before production?
Yes, we can send you a preview upon request.
Can I change my text after ordering?
Yes, but only if production hasn’t started yet.
What if I forgot to add personalization?
We will contact you to confirm the details before production.
Product
What materials are used?
Our picks are made from natural wood or stainless steel.
Is this real wood?
Yes, we use natural wood, each piece is unique.
Can the pick be used for playing?
Yes, but most customers buy it as a keepsake or gift.
Will it look exactly like in the photos?
Very close, but slight variations may occur due to natural materials.
Orders & Gifts
Is this a good gift?
Yes, it’s a very popular gift for guitar players.
Can you make a custom design?
Yes, just message us — we’ll create a free preview.
Production
How long does production take?
Usually 2–7 business days.
Can you make it faster?
Sometimes yes — please contact us before ordering.
Support
How can I contact you?
You can message us anytime through the store.
How fast do you reply?
We usually reply within 24 hours.